Desk-Side IT Support Professional

3 days ago

Canberra, ACT, Australia beBeeSupport Full time $54,000 - $81,000

ICT Support Specialist

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  • We are seeking a skilled ICT support specialist to provide floorwalking support for the delivery of DesktopOne Windows 11 migrations.
  • The ideal candidate will work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts.
  • Key responsibilities include contacting clients, triaging incoming calls and messages, and attending client desks to identify technical issues and resolve or escalate as needed.
  • The successful candidate will also be responsible for developing Knowledge Base Articles, raising incident tickets in SM9, and maintaining asset and information systems.
  • They will consistently monitor and action interactions and alerts from the service management system and other related systems or communication channels.
  • This role requires excellent interpersonal skills and the ability to liaise effectively with a wide range of stakeholders.
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Requirements:

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  • Australian citizenship is a requirement for this role.
  • A baseline clearance is necessary to use the necessary software and provide effective support to the client.
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Benefits:

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  • This role offers an opportunity to work in a close-knit team with Level 2 Desk-side Support Officers, a Floorwalking Team Lead, and a Program Manager.
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Others:

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  • The successful candidate will possess excellent problem-solving skills, attention to detail, and the ability to work efficiently under pressure.
  • They will be proactive, effective, and able to contribute positively to the team.

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