
IT Service Desk Professional
1 week ago
Key Performance Indicators for this role include:
- Managing and coordinating service desk processes through the resolution of complex service desk enquiries.
- Providing timely responses to service issues and requests in a concise manner.
- Maintaining adherence to IT Security and Change Management Policies.
Service Delivery Expertise
- Troubleshooting technical issues with extensive experience in customer support.
- Configuring workflows in Jira.
- Developing training programs.
This position requires IT Service Desk Professional with expertise in technical problem-solving, customer service, and process improvement. The successful candidate will contribute to delivering high-quality services to our clients by working collaboratively with colleagues and stakeholders to shape the future of our organization in an innovative and collaborative environment where exceptional team players and technical specialists can flourish.
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Service Desk Analyst
1 week ago
Canberra, ACT, Australia Genesis It&T Pty Ltd Full time**Permanent Full Time**:- **Global IT Company / Federal Government Client**:- **NV1 clearance is required**A leading global ICT organisation is currently seeking a Junior Service Desk Analyst to perform level 1 IT support services for a large federal government environment based in Canberra ACT.**Key Responsibilities**:- All Incidents, Queries, Complaints,...
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Service Desk Analyst
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Canberra, ACT, Australia It Alliance Australia Full timeOne of our **Federal Government** clients is looking for** **in.**We are looking for the following Skills/Experience**:- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.- Proven ability to communicate effectively whilst...
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Service Desk Analyst
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Canberra, ACT, Australia It Alliance Australia Full timeOne of our **Federal Government** clients is looking for** **in.**We are looking for the following Skills/Experience**:- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.- Demonstrated personal integrity whilst achieving results...
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Service Desk Analyst
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Canberra, ACT, Australia It Alliance Australia Full timeCanberra**Australian Electoral Commission**One of our **Federal Government** clients is looking for **Service Desk Analyst **in **Canberra**.****We are looking for the following Skills/Experience**:- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.- Demonstrated...
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Level 2 Service Desk Technician
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Service Desk
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Service Desk
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Service Desk
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Canberra, ACT, Australia National Library Of Australia Full timeMy Forms- My Tests- My Interviews- My Details**APS 6 - Program Manager, Service Desk**:- A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills- Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support to...
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Service Desk Officer
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Canberra, ACT, Australia Hudson Australia Full timeAs a Service Desk Officer, you will provide administrative support to staff that is informed and directed by your knowledge of the ICT service support function and undertake research and analysis activities as needed. You will be expected to produce Standard Operating Procedures (SOPs) that will assist the Service Desk technicians and also encourage and...
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It Service Desk Manager
2 weeks ago
Canberra, ACT, Australia Auit Full timeAre you a passionate leader with a passion for driving service excellence in IT support?We're on the lookout for an experienced IT Service Desk Manager to take the reins of our dynamic service desk operations.This is a fantastic opportunity to lead a high-performing team, optimise support processes, and deliver top-tier service to our customers.About Us AUIT...