IT Service Desk Professional

1 week ago


Canberra, ACT, Australia beBeeTechnical Full time $118,887 - $153,999

Key Performance Indicators for this role include:

  • Managing and coordinating service desk processes through the resolution of complex service desk enquiries.
  • Providing timely responses to service issues and requests in a concise manner.
  • Maintaining adherence to IT Security and Change Management Policies.

Service Delivery Expertise

  • Troubleshooting technical issues with extensive experience in customer support.
  • Configuring workflows in Jira.
  • Developing training programs.

This position requires IT Service Desk Professional with expertise in technical problem-solving, customer service, and process improvement. The successful candidate will contribute to delivering high-quality services to our clients by working collaboratively with colleagues and stakeholders to shape the future of our organization in an innovative and collaborative environment where exceptional team players and technical specialists can flourish.



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