Desk Support Technician

3 days ago

Canberra, ACT, Australia beBeeDelivery Full time $60,000 - $70,000
Job Title

We are seeking a skilled and experienced professional to join our team as a Service Delivery Specialist.

The successful candidate will be responsible for providing timely end-user support, operational advice, and troubleshooting on IT-related business support issues. They will also be responsible for supporting Video Conferencing systems, such as CISCO VC bridge and Microsoft Teams, and providing Level 1/2 Technical support of IT queries, incidents, services requests etc.

In addition, the successful candidate will provide project support with operational rollouts of new hardware and services, leadership and support, share knowledge, and foster a learning environment. They will also assist the Service Centre with front-counter and telephone support, and support the administration of user provisioning activities in Active Directory and Microsoft Exchange.

Furthermore, the successful candidate will be responsible for technical management of mobile phones, iPads, and other mobility devices, and technical management of IP Australia's desktop services, including build, repair, technical documentation, and asset management. They will also draft technical documentation and knowledge articles, and demonstrate attitudes and behaviours responsive to workplace change.

This role requires a high level of technical expertise, excellent communication skills, and a strong customer service focus. The successful candidate will have demonstrated experience with at least 2 years in service desk role or desktop support role, and experience using modern service desk tools.

Key Responsibilities:

  • Provide timely end-user support and operational advice
  • Support Video Conferencing systems and provide Level 1/2 Technical support
  • Provide project support with operational rollouts of new hardware and services
  • Assist the Service Centre with front-counter and telephone support
  • Support the administration of user provisioning activities in Active Directory and Microsoft Exchange
  • Technical management of mobile phones, iPads, and other mobility devices
  • Draft technical documentation and knowledge articles

Requirements:

  • Demonstrated experience with at least 2 years in service desk role or desktop support role
  • Demonstrated experience using modern service desk tools
  • Demonstrated customer service attitudes, professionalism, and responsiveness
  • Demonstrated technical knowledge and support for desktop support, AV, SOE, and mobility

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