It Service Desk Analyst

16 hours ago

Canberra, ACT, Australia Sprinx Pty Ltd Full time

**Role: - Service Desk Level 1/Level 2 Officer (Multiple openings)**
**Security Clearance

**Location-** Canberra, ACT
- Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts
- Be the first level of leadership for the Level 1/Level 2 ICT Desk-Side Support Officers.
- Steward the Level 1/Level 2 ICT Desk-Side Support Officers to monitor and manage the contact of clients and triage incoming client calls, messages, and incidents across multiple channels.
- Ensure Level 1/Level 2 ICT Desk-Side Support Officers attend client desks and effectively identify technical issues, resolve and/or escalate as needed, to support the new operating environment.
- Ensure team incidents are assigned and managed efficiently and effectively, with all tasks being resolved in a timely manner with customer service and client outcomes being paramount.
- Be the central point-of-contact for both Level 1/Level 2 ICT Desk-Side Support Officers and clients by displaying a high-level of interpersonal skills and an ability to liaise effectively with a wide range of stakeholders.
- Monitor and manage the development of Knowledge Base Articles (KBAs), raising of SM9 (Service Manager 9), the Departmental service management system, incident tickets and the maintenance of asset and information systems.
- Monitor and action both interactions and alerts from the service management system (ie., SM9) and any other related systems or communication channels.

**Job Types**: Full-time, Contract

**Salary**: $40.00 - $60.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Licence/Certification:

- Security Clearance (required)

Work Authorisation:

- Australia (required)

  • Service Desk Analyst

    3 weeks ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a Service Desk Analyst in Canberra.Skills and Experience:- Ensure documentation is available and in an appropriate format for support providers and recipients.- Build and maintain effective working relationships with team members and participate actively in team activities.- Communicate effectively by...

  • Service Desk Analyst

    3 weeks ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a Service Desk Analyst in Canberra.Skills and Experience:Ensure documentation is available and in an appropriate format for support providers and recipients.Build and maintain effective working relationships with team members and participate actively in team activities.Communicate effectively by selecting...

  • Service Desk Analysts

    15 hours ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0667**Title**:- Service Desk Analysts - MULTIPLE - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 Months + 12 month**Description**:- **Prominent Federal Government Department**:- **Initial 6 month contract + 12 month extension options**:- **Lucrative and rewarding rates $$$**The...

  • Service Desk Analyst

    13 hours ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0611**Title**:- Service Desk Analyst - Level 1 / Level 2 - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start your Federal government Career**- **Lucrative 12-month contract with extensions**- **Top Daily Rates $$$**The successful **Service Desk...

  • Service Desk Support Analyst

    7 hours ago

    Canberra, ACT, Australia beBeeCustomerService Full time $91,733 - $114,998

    **Job Opportunity:** Service Desk Support AnalystWe are seeking a highly skilled and experienced Service Desk Support Analyst to join our IT team. The successful candidate will be responsible for providing exceptional customer service, technical support, and troubleshooting services to our staff.Key Responsibilities:Provide on-site support during business...

  • Service Desk Analyst

    14 hours ago

    Canberra, ACT, Australia Onpoint 365 Full time

    6-month contract with possible 12-month extension- Located in Canberra- Ability to obtain a security clearance**Service Desk Analyst**- **6-month Contract with possible 12-month extension**:- **Located in Canberra**:- **Ability to obtain a security clearance**Our Federal Government client is seeking a**Service Desk Analyst** with strong abilities in...

  • Service Desk Analyst

    13 hours ago

    Canberra, ACT, Australia It Alliance Australia Full time

    One of our **Federal Government** clients is looking for** **in.**We are looking for the following Skills/Experience**:- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.- Proven ability to communicate effectively whilst...

  • Service Desk Analyst

    6 hours ago

    Canberra, ACT, Australia Minterellison Full time

    **Location**: Canberra, Sydney**Contract Type**: PermanentMinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Service Desk Analyst

    5 hours ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Service Desk Analyst to support the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems.**Duties**:- Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.- Provide on-call...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Remote Pty Full time

    Remote is seeking Service Desk Analysts to join the team at ASD.The Service Desk Analyst will support end users of IT systems and services.They are often the first point of contact and assist users and other support staff in resolving issues reported by users.Working within the ASD environment, they will be required to diagnose and troubleshoot technical...