Customer Service Administration Expert

1 week ago

Melbourne, Victoria, Australia beBeeAdministration Full time $65,000 - $85,000
National Customer Service Administrator

This is an exciting opportunity to join a dynamic team as a skilled Customer Service Administration Officer.

You will be based in our state office and serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.

Key Responsibilities:
  • Supporting the sales force with general administrative duties to help reach the team's objectives.
  • Keep accurate client and job records.
  • Data entry and database maintenance.
  • Relationship management with both customers and suppliers.
  • Maintain internal team relationships.
  • Order management - maintaining accurate delivery dates and stock allocations.
  • Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly.
  • Problem solving any on site issues that may arise and achieving timely resolutions.
Requirements:
  • Be a customer service superstar.
  • Have high-level organisational skills and the ability to manage a number of projects at the same time.
  • Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment.
  • Be confident, professional and have excellent interpersonal skills.
  • Have exceptional verbal and written communication skills.
  • Have strong problem-solving skills and a high level of initiative.
  • Be highly competent in Excel and other Microsoft suite products.
  • Previous experience in the building industry/ with building products is highly sought after but not essential.
The Benefits:
  • Attractive remuneration packages with incentives.
  • Employee assistance program (EAP).
  • Training and development opportunities.
  • Fun and collaborative work environment.

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