Customer Service Administrator

7 days ago

Melbourne, Victoria, Australia Michael Page Full time

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About Our Client

Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.

  • Supportive & professional work culture
  • Ongoing professional development

About Our Client

Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.

Job Description
  • Handle inbound phone calls from customers.
  • Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
  • Substitute out-of-stock items with suitable replacements.
  • Promote slow-moving products to customers.
  • Up sell products to existing customers.
  • Provide delivery information in response to customer inquiries.
  • Promote the self-service ordering portal on our website.
  • Support the sales team with quotes, administrative tasks, and order updates.
  • Engage positively with customers to enhance their experience.
  • Conduct outbound calls to prompt reorders from customers.
  • Collaborate with the warehouse and operations team to ensure high-level customer service.
  • Prepare and provide customer quotes.
  • Processing of Goods Returns and Credits inline with company policies.

The Successful Applicant

The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism. The working environment a collaborative one where open and honest communication is encouraged.

What's On Offer

The passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences. You'll be encouraged to innovate. You'll thrive in a collaborative environment where your unique contributions will make a real difference.
  • Enjoy a supportive and flexible working environment with continuous development opportunities.
  • Benefit from a great company culture.
  • Collaborate with a team of highly energised, motivated, and driven professionals.

Contact: Leasha Adaway

Quote job ref: JN-052025-6732002Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesManufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing

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