Customer Service Administrator
4 weeks ago
Join to apply for the Customer Service Administrator role at Michael Page
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Administrator role at Michael Page
About Our Client
Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.
- Supportive & professional work culture
- Ongoing professional development
Our client is dedicated to putting customers first, offering unparalleled protection, insightful advice, and comprehensive support. They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.
Job Description
- Handle inbound phone calls from customers.
- Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
- Substitute out-of-stock items with suitable replacements.
- Promote slow-moving products to customers.
- Up sell products to existing customers.
- Provide delivery information in response to customer inquiries.
- Promote the self-service ordering portal on our website.
- Support the sales team with quotes, administrative tasks, and order updates.
- Engage positively with customers to enhance their experience.
- Conduct outbound calls to prompt reorders from customers.
- Collaborate with the warehouse and operations team to ensure high-level customer service.
- Prepare and provide customer quotes.
- Processing of Goods Returns and Credits inline with company policies.
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism. The working environment a collaborative one where open and honest communication is encouraged.
What's On Offer
The passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences. You'll be encouraged to innovate. You'll thrive in a collaborative environment where your unique contributions will make a real difference.
- Enjoy a supportive and flexible working environment with continuous development opportunities.
- Benefit from a great company culture.
- Collaborate with a team of highly energised, motivated, and driven professionals.
Quote job ref: JN-052025-6732002Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesManufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing
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