Senior Data Center IT Support Specialist
4 weeks ago
We are seeking a highly skilled Senior Data Center IT Support Technician to join our Cloud Operations & Innovation team at Microsoft. As a key member of our team, you will provide critical IT support for our secure access workstations, laptops, servers, and conference rooms Audio/Visual equipment.
Key Responsibilities- Ensure the health and security of our SAW devices, meeting Security's compliance standards.
- Manage SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
- Provide guidance to users for common SAW repair issues and escalate issues experienced by users.
- Perform Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
- Support the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, and hardware troubleshooting.
- Assist the Data center Inventory and Asset Management Team with shipping/receiving and inventory management.
This is a unique opportunity to join a world-class cloud provider and contribute to the delivery of our core infrastructure and foundational technologies. As a Senior Data Center IT Support Technician, you will be part of a team that is focused on innovation, sustainability, and customer satisfaction.
Requirements- Strong working relationships with people working within the data center and at corporate.
- Excellent problem-solving and troubleshooting skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
As a Senior Data Center IT Support Technician at Microsoft, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our cloud operations. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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