Client Solutions Specialists

2 weeks ago

Brisbane, Queensland, Australia SS&C Technologies Full time
Join to apply for the Client Solutions Specialists - IFL role at SS&C Technologies
About SS&C Technologies
SS&C Technologies, headquartered in Windsor, Connecticut, is a leading financial services and healthcare technology company with over 27,000 employees across 35 countries.
We serve more than 20,000 clients worldwide, including large corporations and small to mid-market firms, providing expertise, scale, and innovative technology solutions.
Why Join Us?

Flexible Hybrid Work Model
Competitive Benefits: Income Protection, Salary Continuance
Work/Life Balance: Flexible Time Off
Wellbeing: Private Health Insurance discounts, Paid Parental Leave, Death & TPD Insurance
Diversity & Inclusion: We celebrate and thrive on diversity
Additional Perks: Discounts on fitness, travel, and more

Role Responsibilities
We are seeking 15 enthusiastic, client-focused individuals to join our team as Client Solutions Specialists.
In this role, you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat.
Your tasks will include:

Handling inbound calls and emails
Providing accurate support on superannuation, insurance, investments, and pensions
Addressing inquiries and resolving issues professionally
Maintaining accurate records of client interactions
Collaborating with team members to meet performance targets
Upholding company values and service standards

Candidate Requirements

Excellent communication skills, both verbal and written
Strong interpersonal skills and a passion for helping others
Positive attitude and commitment to service excellence
Willingness to learn and adapt to new systems and processes
Availability for a rotating schedule between 8 am and 8 pm, Monday to Friday
Comfort with hybrid work (minimum 2 days in-office per week)
Locations: Docklands (VIC), Parramatta (NSW), Wollongong (NSW), Brisbane (QLD), Hobart (TAS)
No prior financial experience required; comprehensive training provided
Interest or background in superannuation, insurance, investments, and pensions

Additional Information
We encourage applications from diverse backgrounds to enrich our team.
To apply, please visit our Careers page at www.ssctech.com/careers.
We do not accept unsolicited resumes from recruitment agencies unless explicitly requested.
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