Elite Client Experience Specialist

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $114,874 - $148,587
Experienced Client Advocate

We strive to create unique experiences and drive excellence in every aspect of our work.

About the Role

In this challenging position, you will play a key role in shaping exceptional client journeys and driving outstanding performance. This is an opportunity to enhance the overall experience for both our clients and team members.

Main Responsibilities
  • Elevate client satisfaction by exceeding expectations and building lasting relationships.
  • Develop brand passion within the team and with clients.
  • Drive sales and profitability through strategic client management and operational efficiency.
  • Mentor and coach junior team members to foster a positive and supportive environment.
The Ideal Candidate
  • Proven leadership skills: Experienced in mentoring and coaching team members, demonstrating leadership qualities.
  • Business acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability.
  • Clienteling expertise: Passionate about building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.
  • Operational knowledge: Strong understanding of retail operations and procedures.
  • Exceptional communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.
  • Proactive mindset: A proactive approach, with the ability to quickly learn and adapt to new challenges.
What We Offer

Enjoy unparalleled career growth in the luxury industry. As an Experienced Client Advocate, you'll benefit from a competitive commission structure, exclusive product discounts, and comprehensive training to develop your leadership skills. For driven retail professionals seeking a new challenge, we offer a fast-track pathway to store management and global mobility, leveraging your expertise in a reputable brand that invests in your success.

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