Client Experience Lead
1 day ago
A key leadership role in customer service operations, overseeing the entire customer journey to deliver exceptional service to a knowledgeable B2B clientele.
Main Responsibilities:- Lead and motivate a team of customer service specialists to achieve high-performance results.
- Manage the employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and align with company goals.
- Analyse key performance metrics to drive operational efficiency, implementing solutions to improve call handling times and overall service quality.
- Plan and implement robust after-sales initiatives to proactively follow up on customer satisfaction, ensuring supplied parts perform as expected.
- Act as a key point of contact for escalated customer issues, utilising problem-solving skills to achieve satisfactory resolutions.
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Senior Client Experience Lead
1 day ago
Brisbane, Queensland, Australia beBeeClientExperience Full time $110,000 - $120,000Key RoleThe organisation is a leading provider of services operating across multiple regions.We are passionate about delivering high-quality, person-centred support to our clients.About the JobThis is an exciting opportunity to take the lead in shaping the future of our services, ensuring exceptional client outcomes and sustainable growth.You will drive...
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Client Experience Manager
2 days ago
Brisbane, Queensland, Australia McLean Care Ltd Full timeAdd expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities. As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...
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Client Experience Manager
1 day ago
Brisbane, Queensland, Australia Mclean Care Ltd Full timeAdd expected salary to your profile for insightsAt McLean Care, we are proud to support older Australians to live rich and fulfilling lives within their homes and communities.As a leading not-for-profit aged care provider with a strong legacy of over 65 years, our values of compassion, dignity, and respect sit at the heart of everything we do.We are...
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Client Experience Executive
2 weeks ago
Brisbane, Queensland, Australia Mosaic Property Group Full timeClient Experience Executive (Property Management) - BrisbaneABOUT THE ROLEWe are excited to share an opportunity for an experienced and sophisticated residential Client Experience Executive to join our property management team based in Brisbane. In conjunction with industry-leading technology, you will also reap the dedicated support of the following...
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Senior Client Experience Manager
1 day ago
Brisbane, Queensland, Australia beBeeClient Full time $120,000 - $125,000About this roleThe key to our success lies in delivering exceptional client experiences that drive engagement, retention, and revenue growth. As a member of our leadership team, you will lead a high-performing team dedicated to reducing client attrition, streamlining processes, and driving overall client success.Lead and develop a high-performing team...
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Client Experience And Success Manager
2 weeks ago
Brisbane, Queensland, Australia Global Payments Full timeClient Experience and Success Manager page is loaded Client Experience and Success Manager Apply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R0059737 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments...
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Client Experience and Success Manager
2 weeks ago
Brisbane, Queensland, Australia Total System Services Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Client Experience and Success Manager
4 weeks ago
Brisbane, Queensland, Australia Global Payments Full timeClient Experience and Success Manager page is loadedClient Experience and Success ManagerApply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days Ago job requisition id R0059737Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions...
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Strategic Client Experience Leader
5 days ago
Brisbane, Queensland, Australia beBeeEXPERIENCE Full timeJob DescriptionWe are seeking a talented Client Experience Manager to lead our team and drive exceptional client outcomes. This is a unique opportunity for a strategic and people-focused leader to champion excellence in service delivery, integrate data insights, and lead a multidisciplinary team dedicated to making a meaningful difference.About the RoleThis...
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Client Experience Manager
24 hours ago
Brisbane, Queensland, Australia beBeeLeader Full time $76,515 - $78,300Our customer service operation is seeking an experienced and dynamic leader to elevate their client's customer experience. This pivotal leadership role requires a hands-on manager who thrives in a technical, trade-focused environment.Job DescriptionLead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance,...
