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Service Excellence Leader

2 weeks ago

Geraldton, Western Australia beBeeHospitality Full time $68,956 - $70,779

Key Responsibilities:

  • Supervise daily operations of Support Services to ensure a high-quality service experience for key stakeholders.
  • Provide the primary point of contact for Managers to assist in resolving hospitality services, including Housekeeping and Pantry.
The Role

This position plays a crucial role in promoting and achieving a culture of service excellence and sustainable employee engagement and stakeholder satisfaction.

  • Develop and implement initiatives to maintain and improve service standards across support services.
  • Resolve operational issues promptly and effectively to support the wider hospital operation.
  • Lead the Environmental Services team and physical resources during peak periods.
  • Review and revise caregiver tasks, procedures, and duty statements regularly to meet the needs of support services.
  • Collaborate with all stakeholders to gather feedback on service standards and drive improvement.
  • Coordinate performance appraisals and development programs for caregivers and trainees to enhance their skills and compliance with organisational requirements.
  • Address disciplinary matters and grievances in collaboration with Head Chef and human resources to maintain positive relationships within the multi-disciplinary team and department.
  • Develop and sustain internal and external relationships through effective communication and consultation.
  • Provide leadership, advice, and counsel on support services practices and guidelines.
  • Ensure processes are in place to guarantee compliance with statutory requirements.
  • Perform regular inspections to ensure cleaning and food standards are consistently met throughout support services.
  • Prepare rosters and manage resources efficiently and effectively within budget.
About You
  • You will bring significant experience in a housekeeping management or supervisory role, demonstrating your ability to monitor and apply corrective actions while maintaining the highest standards of professional behaviour, service quality, and customer service.
  • Strong written and verbal communication skills, advanced time management, and organisational abilities are essential for this role, along with excellent attention to detail and high-quality standards.
  • A relevant Tertiary Qualification in Hospitality, Business Management/Administration or Cert IV Training & Assessment is highly regarded.
  • Comprehensive knowledge of patient care and commitment to our Mission and Values are paramount.