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Fulfilment Operations Specialist

2 months ago

Rhodes, New South Wales, Australia IKEA Full time
About the Role

We are seeking a highly motivated and detail-oriented Fulfilment Operations Co-worker to join our team at IKEA. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our products to customers.

Key Responsibilities
  • Picking, packing, and checking of products in line with in-store and/or online customer orders within set KPIs.
  • Supporting customers with the collection and hand-out of their External Merchandise Pick-up orders or Click & Collect orders.
  • Ensuring that daily operations run smoothly with a focus on order fulfilment and inventory availability.
  • Actively contributing to highest goods availability by ensuring precision of goods received, accurate replenishment of assigned area, and identifying any discrepancies to maintain stock levels and meet the needs of our customers.
  • Performing sales space replenishment with flexibility and in accordance with the visual merchandising guidance.
  • Storing, retrieving, replenishment, and internal transportation of stock within the warehouse and store while safely utilising material handling equipment and tools.
  • Adhering to IKEA's safety policies, rules, and guidelines to allow for safe goods movement through the store and storage to ensure the safety of both customers and co-workers.
  • Supporting the wider fulfilment operations team with tasks where required.
Requirements
  • A passion for optimising supply chain and fulfilment operations.
  • A 'Togetherness' mindset where you'll work closely with your team and other departments to secure the best possible outcome for the customers.
  • Ability to collaborate, yet also be able to work independently.
  • An energetic approach as you will be on your feet all day.
  • Strong customer focus, ensuring we keep the customer in mind no matter what we do.
  • Ability to prioritise tasks in a fast-paced environment.
  • A safe mindset, and being comfortable with physical work and manual handling, including heavy, repetitive lifting.
About IKEA

At IKEA, we believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures and values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people and planet and promote health and wellbeing. We nurture your development and provide career opportunities to unlock your potential.