Fulfilment Operations Co-worker

2 months ago

Rhodes, Australia IKEA Full time

**Job ID**: 258416

**Date posted**: 18/09/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time 76hrs/fortnight.
- The internal job title for this role is Fulfilment Operations Co-worker.
- The shift times required to work will be spread between 7:00am to 8:30pm.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
- You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES
- We require adequate availability, without holidays booked, during the peak trading period (from mid-October to March) for this position.

**About this work area**

As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:

- Providing exceptional service to our customers at all touchpoints.
- Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
- Supporting customers with the collection and hand-out of their Click & Collect orders.
- Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.
- Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
- Supporting the wider fulfilment operations team with tasks where required.

As a Fulfilment Operations Co-worker you have:

- A passion for optimising supply chain and fulfilment operations.
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments to secure the best possible outcome for the customers.
- Ability to collaborate, yet also be able to work independently.
- An energetic approach as you will be on your feet all day.
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks in a fast-paced environment.
- A safe mindset, and being comfortable with physical work and manual handling, including heavy, repetitive lifting.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

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