Digital Business Analyst

3 weeks ago

Sydney, New South Wales, Australia OTR Full time
About OTR

OTR is a revolutionary convenience brand that has grown from a South Australian icon to a national leader in convenience and fuel. With a network of over 200 unique outlets, OTR is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia's largest convenience retailer.

Job Summary

We are seeking a dynamic Business Analyst to join our team, where you will analyse key business processes and support stakeholder relationships. In this role, you will gather and document requirements, optimize workflows, and drive business growth and efficiency through strategic analysis and actionable insights.

Key Responsibilities
  • Conduct research to find best-practice solutions, gather business requirements for new customer journey initiatives, create user stories and process flows, and ensure alignment with stakeholder expectations.
  • Define requirements for customer journey tracking, analyse journeys to spot improvement areas, and implement strategies to increase engagement and conversion across the customer lifecycle.
  • Monitor payment processing systems within the OTR App, ensure the integrity of payments through systems like PayPal and Datamesh, and liaise with stakeholders to address any payment issues, fraud, or chargebacks.
  • Change Management for App by identifying stakeholders, analysing impact, getting input, identifying gaps, developing communications & training plan including communicating timely product changes to Operations and stakeholders.
  • Act as the Subject Matter Expert (SME) for EV charging functionality in the OTR App, manage product enhancements, monitor customer feedback, and oversee the delivery of EV App improvements and bug fixes.
What We Offer
  • Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
  • Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
  • Access to exclusive staff benefits via our OTR App.
  • Access to our free and confidential Employee Assistance Program (EAP).
Requirements
  • Minimum 2-3 years of experience in a BA , Product Analyst or similar roles, particularly within mobile apps or digital products.
  • Strong understanding and partial experience with agile frameworks
  • Proven abilities to capture, document and translate business requirements into technical solutions.
  • A proactive, can-do attitude with the ability to navigate through ambiguity and adapt to change.
Ideal Attributes

Proactive: Takes initiative to find improvements and drive change.

Accountable: Owns tasks fully, ensuring they are completed well and on time.

Organized: Manages multiple tasks and projects effectively in a busy environment.

Detail-Oriented: Pays close attention to details to ensure accuracy.

Flexible: Adapts easily to changing priorities and environments

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