Digital Business Analyst

2 weeks ago

Sydney, New South Wales, Australia Uniting Full time
About the Role

We are seeking a highly skilled Digital Business Analyst to join our team at Uniting. As a Digital Business Analyst, you will play a critical role in optimising our core Customer experience platform and associated management processes.

Key Responsibilities
  • Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritise business requirements related to Customer Experience and Billing management.
  • Business Process Analysis: Analyse existing business processes, identify areas for improvement, and recommend optimised processes in alignment with Microsoft Dynamics 365 and new billing system capabilities.
  • Solution Validation: Work closely with functional consultants to ensure that the proposed solutions meet business requirements and objectives.
  • Testing Coordination: Plan and coordinate testing efforts, including user acceptance testing, to validate that the implemented solutions effectively address business needs.
  • Process Improvement: Apply design thinking principles to reimagine and redesign business processes, enhancing efficiency and user satisfaction.
  • Cross-Functional Collaboration: Work closely with software developers, product managers, and business analysts.
Qualifications and Experience

Typically, this role will require 5 or more years' experience in your field of expertise. You will have excellent written and verbal communication skills, be organised, systematic, thorough, accurate and disciplined.

  • Bachelor qualification in a relevant field or equivalent experience.
  • Minimum of 5 years of experience as a Business Analyst or Technical Analyst, with a focus on AEM or Adobe Commerce, Adobe XD or building websites, portals using Adobe tools.
  • Experience in delivering / solutions e-commerce portals.
  • Experience in end-to-end digital solution implementation including design, build, data flow mapping, integrations, etc.
  • Experience in specific industries, such as hospitality, retail, healthcare or aged care, with a focus on customer experience (CX) or product innovation.
What We Offer
  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive and collaborative work environment.
  • Opportunities for professional growth.

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