Customer Support and Solutions Expert

6 days ago


Revesby, New South Wales, Australia Hitachi Construction Machinery Full time
About Us

Hitachi Construction Machinery Australia is a leading manufacturer of construction and mining equipment. Our talented employees are committed to providing industry-leading after-sales service and reliable solutions.

The Opportunity

This Full-time opportunity is available in our National Customer Support team based in Revesby, NSW. As the first point of contact for all inbound customer queries, you will be responsible for resolving issues related to parts orders, pricing, and stock availability.

Key Responsibilities:
  • Entering essential information into our systems with high attention to detail
  • Directing high-volume inquiries through excellent written and verbal communication skills
  • Processing internal/counter sales orders and creating purchase orders and invoices
  • Helping customers navigate complex issues and articulating solutions professionally
Benefits

We offer a range of benefits to support your career and personal life:

  • A competitive base pay rate above the award rate
  • Potential to earn biannual bonuses and double time rates
  • Discounted Medibank health insurance policy
  • Employee Assistance Program
  • Permanent Full-Time Position with long-term job security
  • Generous corporate uniform supplied
  • Ongoing training and development opportunities
  • Staff discounts on Hitachi goods
  • Supportive management who value your input
What We Offer

As a valued member of our team, you can expect:

  • A salary package of up to $76,000
  • Rosters tailored to suit your lifestyle
  • Free onsite parking
  • A supportive work environment that values diversity and inclusion
About You

We're looking for someone with:

  • A high level of attention to detail
  • Excellent written and verbal communication skills
  • Ability to process internal/counter sales orders
  • Adaptable approach to customer needs
  • Aptitude to navigate multiple systems and databases
  • Professional communication skills


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