Hotel Night Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeAuditor Full time $32,000 - $36,000

Key to hotel success at night is ensuring a seamless experience for guests. As Night Auditor, you will play a vital role in achieving this by overseeing the efficient running of overnight operations.

Key Responsibilities:
  • Welcoming late-arrival guests and providing exceptional service
  • Maintaining guest satisfaction and safety throughout the night
  • Initiating positive interactions with customers to drive loyalty and retention
  • Reconciling daily trading, including preparing reports, completing audits, and collating paperwork
  • Preparing and distributing relevant reports to departments
  • Managing reservation details and accounts for in-house guests
  • Providing exceptional service for guest registration and departure
Requirements:
  • Previous customer service experience in a hospitality environment
  • Strong knowledge of computer systems, including Microsoft Office and Opera Cloud
  • Ability to work under pressure, multitask, and think on your feet
  • Strong communication skills and pride in personal presentation
  • Customer-focused approach and dedication to making guests smile
What We Offer:
  • A supportive work culture and global discounts
  • Opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way
  • Chance to contribute and feel pride in making a difference to the hotel operation
  • Career progression, learning & development opportunities, and diverse skill-building

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