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Dispatch Administration Officer

2 months ago

Central Coast Council, Australia Central Coast Council Full time
About the Role

The Dispatch Administration Officer is a key position within our Water and Sewer team, responsible for coordinating all reactive and scheduled field work. This involves receiving, triaging, scheduling, dispatching, and monitoring water and sewer field activities, as well as reinforcing processes, data capture, cost allocation, and reporting functions.

Key Responsibilities
  • Coordinate and manage water and sewer field work, ensuring timely and efficient delivery of services
  • Develop and maintain effective relationships with customers, stakeholders, and team members
  • Provide high-quality customer service, responding to inquiries and resolving issues in a professional and courteous manner
  • Collaborate with the team to achieve section goals and objectives, aligning with the Council's strategic plan
  • Contribute to the development and implementation of processes and procedures to improve efficiency and effectiveness
Requirements
  • Certificate III qualification in Business Administration or related field, or equivalent experience and ongoing professional development
  • Demonstrated analytical and problem-solving skills, with the ability to think critically and make sound decisions
  • Knowledge of the Water and Sewer industry, with a strong understanding of its principles and practices
What We Offer
  • A competitive salary with shift penalties, plus a range of benefits and perks
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A chance to make a real difference in the community, contributing to the delivery of essential services