Customer Support and Licensing Specialist

2 weeks ago

Canberra, ACT, Australia Data#3 Ltd Full time

**Job Overview**

Data#3 Ltd, a leading Australian IT company, is seeking a highly motivated Customer Support and Licensing Specialist to join our software licensing team in Canberra.

The successful candidate will provide exceptional support to Account Executives and Account Managers in achieving sales targets, ensuring timely response to internal and external queries, accurate preparation of quotations, and development of close working relationships with stakeholders.

About the Role

  • Provide support to Account Executives and Account Managers in achievement of sales targets through timely response to all internal & external queries
  • Accurate and timely preparation of quotations using Portal & other applications as necessary
  • Assist with sales proposal preparation
  • Assist with input of Tenders as required
  • Preparation of Customer price lists and distribution
  • Portal pricing input and pricing maintenance
  • Examining back order reports and serving as the point of contact for addressing issues and inquiries related to order fulfilment
  • Develop & maintain close working relationships with all stakeholders ie., external & internal clients, to ensure quality customer service ensuring long-term strategic customer relationships that exceed customers' expectations
  • Assist Account Executives/Managers with forecasting, account planning updates, and debtor management
  • Attend trade and customer events where relevant
  • Source, quote and supply products to achieve maximum competitive advantage and revenue to Data#3 and understand suppliers of preference.

Key Requirements

  • Minimum 2 years' experience in a sales administration or customer-focused support role, in an ICT environment. Microsoft a must.
  • Effective negotiation and problem-resolution skills to achieve positive outcomes
  • Demonstrated work history of ethical business practice
  • Demonstration of IT product knowledge
  • Intermediate to advanced level of computer literacy, including:
  • Experience with MS Office suite products, particularly Word & Excel
  • Experience using the Internet.
  • Effective oral & written communication skills to ensure clear and accurate communication with all stakeholders.

About You

  • Around $65,000 - $80,000 per year (dependent on experience)
  • Opportunity to work in a dynamic and fast-paced environment
  • Flexible working arrangements available
  • Possibility of career advancement and professional growth within the company
  • Contributing to a team-oriented culture focused on delivering excellent customer service

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