Software Licensing Support Specialist

1 week ago

Canberra, ACT, Australia Data#3 Ltd Full time
Job Description

We are seeking a highly motivated and experienced Software Licensing Support Specialist to join our software licensing team in Canberra on a permanent full-time basis with hybrid work available.

This role is an exciting opportunity to provide exceptional customer service and support to Account Executives and Account Managers in achieving sales targets. The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and have a strong understanding of IT products and services.

Key Responsibilities:
  • Provide timely and accurate responses to internal and external queries
  • Prepare quotations using Portal and other applications as necessary
  • Assist with sales proposal preparation and input of Tenders as required
  • Preparation and distribution of Customer price lists and pricing maintenance
  • Examining back order reports and serving as the point of contact for addressing issues and inquiries related to order fulfilment
  • Develop and maintain close working relationships with all stakeholders, including external and internal clients, to ensure quality customer service and long-term strategic customer relationships
  • Assist Account Executives/Managers with forecasting, account planning updates, and debtor management
  • Attend trade and customer events where relevant
  • Source, quote, and supply products to achieve maximum competitive advantage and revenue for Data#3 Ltd
Requirements:
  • Minimum 2 years' experience in a sales administration or customer-focused support role in an ICT environment, with Microsoft expertise
  • Effective negotiation and problem-resolution skills to achieve positive outcomes
  • Demonstrated work history of ethical business practice
  • Demonstration of IT product knowledge
  • Intermediate to advanced level of computer literacy, including experience with MS Office suite products, particularly Word and Excel, and the Internet
  • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
Salary Range:

$80,000 - $110,000 per annum, depending on experience and qualifications

About Data#3 Ltd

Data#3 Ltd is a leading Australian IT company with a reputation for delivering exceptional customer service and support. We value diversity, equity, and inclusion and are committed to building a culture where everyone feels welcome, respected, and valued.

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