Customer Experience Specialist, Canberra ACT

1 week ago


Canberra, ACT, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

As a Customer Experience Specialist in our Retail Banking division, you will play a key role in delivering exceptional customer service and ensuring that our customers have a seamless banking experience.

You will be responsible for meeting each customer's end-to-end financial needs, conducting needs-based conversations, and educating them on digital solutions. This role is based mainly in branches and requires you to deliver a high standard of customer service, resulting in satisfied and strong advocates for ANZ.

Your Responsibilities
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
  • Actively participate in and support bank programs and initiatives
  • Evaluate customer risks and ensure compliance with ANZ and branch policies and procedures
What We Offer

We offer a competitive salary package, including a base salary of $80,000 per annum, plus superannuation benefits. Additionally, we provide a range of flexible working arrangements to help our people balance their work and personal life.

Our company culture values diversity and inclusion, providing opportunities for professional growth and development. You'll be part of a dynamic team where you can make a meaningful contribution and build your career.

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by our commitment to improving the financial wellbeing and sustainability of our millions of customers.

We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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