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Lead Product Owner

1 month ago

Brisbane, Queensland, Australia Virgin Australia Full time

Company Overview:

We're Virgin Australia, the airline that's always done things a little different. Our way. The Virgin way.

About Us: We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Job Title: Lead Product Owner - Dynamic Offer and Order System

Location: Brisbane

Estimated Salary Range: AU$120,000 - AU$180,000 per annum, depending on experience

Job Description:

As a seasoned Product Owner, you'll lead the development of our innovative Offer & Order (OOSD) platform from concept to launch. This role will bring our vision to life by creating a dynamic, personalized offer and order system that enhances customer experience and drives revenue.

You'll guide the OOSD platform through its lifecycle, working closely with teams in IT, Commercial, and Operations, and in partnership with Sabre. You'll also manage vendor relationships to ensure a smooth, efficient process aligned with our business goals.

Responsibilities:

  • Bachelor's degree in a related field or equivalent experience
  • 5+ years in product management or project consulting, ideally in the airline or travel sector
  • Proven track record managing large IT programs and multiple projects
  • Strong leadership and communication skills, with experience collaborating across teams
  • Skilled in problem-solving, risk management, and decision-making
  • Experience leading agile teams in a fast-paced environment
  • Knowledge of tech stacks (APIs, data flows, system architecture)
  • Proficient in Agile (Scrum, Kanban) and project tools like Jira, Confluence, MS Project, and Power BI
  • Business acumen to align product features with company goals

Desirable Skills:

  • Agile delivery certification
  • Experience managing commercial or IT projects for major airline tech vendors (e.g., Sabre, Amadeus)
  • Experience with Fare and Inventory distribution systems e.g; ATPCo, Merchandising Manager, IX, RO, DA, Air & AncilIQ, SSI and Infare
  • Proven experience in product partnerships
  • Proficiency with JIRA, QMetry, Confluence, and Postman
  • Familiarity with SOAP or REST APIs
  • Knowledge of airline standards (e.g., IATA NDC, ONE Order) is a plus
  • Experience in airline retailing is desirable

What We Offer:

We're committed to looking after you, with some of the best benefits and conditions in the industry – including:

  • Discounted flights for you and your loved ones (plus $1000 travel credits per year)
  • Flexible and hybrid working, with a mix of working from home and the office
  • 'Dress for Your Day' – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
  • One of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
  • Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
  • Cheaper hospitality, retail, technology, beauty and wellness services
  • Free counselling and online tools to support your physical, mental, social and financial health