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Product Management Specialist

3 weeks ago

Liverpool, Australia beBeeTechnical Full time $100,000 - $150,000
Job Title:

Regional Product Specialist

Description:

We are seeking a highly skilled Regional Product Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the quality and manageability of our product suite.

You will provide education and training to internal stakeholders, enhance our product's functionality, and collaborate with regional teams to drive business growth.

Responsibilities:
  • Respond to customer inquiries in a timely and accurate manner via email or phone.
  • Support the Major Account Team by providing technical assistance as needed.
  • Attend MAC meetings from a technical standpoint whenever possible.
  • Collaborate with regional teams on products related to Core POS and its affiliated modules.
  • Conduct testing to ensure product functionality.
  • Create technical documents as required for product understanding and support.
  • Foster a culture of adherence to established standards and protocols.
  • Coordinate with country offices to review enhancement requests.
  • Engage with country product managers bi-weekly to address any queries or concerns.
  • Solution-approve Jira cases for development and monitor case priorities for APAC + ME countries.
  • Assist in gathering market data from APAC countries for analysis.
  • Support presentations for new and enhanced product features.
  • Aid the development team in addressing any queries they may have.
  • Address API and Middleware queries in the absence of other product managers.
  • Assist with Roadmap Meetings and escalate issues through appropriate internal channels.
  • Review release notes for new Infrasys Versions.
  • Inform the region of monthly product version releases, including quarterly for Server Env releases.
  • Participate in discussions with the global product team bi-weekly.
  • Ensure compliance with product-related requests as needed.
  • Deliver product training sessions for the region upon request.
  • Maintain documentation for easy access by the APAC Region and update outdated documents.
  • Join technical calls with third-party vendors for product integrations when required.
  • Facilitate interface requests after obtaining management approval.
  • Monitor licenses and ensure their active status.
  • Log Free of Cost (FOC) development work with written approval and attach it to the Jira case.
  • Manage the Jira application with the Senior Regional Product Manager.
  • Handle hotfix requests for the region and communicate updates once delivered.