Automotive Technical Expert
3 days ago
Improve customer satisfaction by delivering exceptional service as a Technical Support Specialist in Melbourne. Create amazing experiences while being part of a unique culture.
Key Responsibilities:- Initial lead in providing support resources and repair strategies to dealer service teams
- Assist dealers' technical assistance requests
- Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim
- Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided
- Minimum 2-3 years of customer-facing experience required
- 2 or more years of automotive technical knowledge or position-related experience required
- Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required
- Strong communication, customer service, and organizational skills
- Strong problem-resolution and decision-making skills
- Ability to analyze repair shop diagnosis information to determine coverage eligibility
- Ability to speak confidently about repair procedures
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