Current jobs related to Automotive Technical Support Expert - Melbourne, Victoria - beBeeAutomotive
-
Automotive Technical Expert
1 week ago
Melbourne, Victoria, Australia beBeeAutomotive Full time $55,000 - $75,000Automotive Technical ExpertiseThe ideal candidate will possess a strong foundation in automotive repair and technical knowledge. Proficiency in troubleshooting complex issues, analyzing diagnostic information, and providing effective solutions is essential.Main Responsibilities:Provide technical support to dealerships, addressing complex technical concerns...
-
Automotive Technical Support Expert
7 days ago
Melbourne, Victoria, Australia beBeeSpecialist Full time $90,000 - $115,000Customer Experience SpecialistThis role offers a unique opportunity to be part of our customer contact centre team, based at the Mercedes-Benz Head Office in Melbourne. You will play a crucial part in delivering exceptional end-to-end customer experiences by managing escalated inbound calls and providing technical support to high-priority customer...
-
Automotive Technical Expert
3 days ago
Melbourne, Victoria, Australia beBeeTechnical Full time $65,535 - $97,347Improve customer satisfaction by delivering exceptional service as a Technical Support Specialist in Melbourne. Create amazing experiences while being part of a unique culture.Key Responsibilities:Initial lead in providing support resources and repair strategies to dealer service teamsAssist dealers' technical assistance requestsProvide real-time technical...
-
Automotive Parts Expert
2 weeks ago
Melbourne, Victoria, Australia beBeeExpertise Full time $60,100 - $101,999Automotive Parts SpecialistWe are seeking an Automotive Parts Specialist to provide expert technical support to our customers.About the RoleOur Automotive Parts Specialists deliver accurate and timely technical solutions to customers, utilizing their in-depth knowledge of automotive parts and systems.Responsibilities include:Providing expert technical advice...
-
Automotive Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $70,000Job SummaryWe are seeking a skilled professional to provide technical support and build customer relationships in the automotive parts industry.The ideal candidate will possess strong communication skills, a passion for delivering excellent customer service, and the ability to communicate complex information in a clear and concise manner.Key...
-
Automotive Expert
7 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $80,000We are seeking an Automotive Expert to join our team in a key support role.This is a fantastic opportunity for someone with a passion for delivering exceptional customer experiences and providing accurate technical parts support to trade, industrial and mining customers.As an Automotive Expert, you will be the first point of contact for customers, handling...
-
Automotive Parts Expert
2 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $42,000 - $63,000Automotive Parts ExpertWe are seeking a highly motivated and enthusiastic individual to join our team as an Automotive Parts Expert.About the RoleAssist customers in identifying and sourcing the right automotive parts for their needs by utilizing industry knowledge and technical expertise.Learn to use inventory management systems to locate parts and place...
-
Automotive Technical Support Specialist
4 days ago
Melbourne, Victoria, Australia beBeePartsInterpreter Full time $90,000 - $120,000Job OverviewWe are seeking an experienced Parts Interpreter to join our dynamic team. In this role, you will provide accurate technical parts support to customers, leveraging your expert knowledge of automotive and mechanical principles.">Key Responsibilities:Interpret parts and process customer orders efficientlyPromote specials and arrange buy insProcess...
-
Automotive Parts Expert
2 weeks ago
Melbourne, Victoria, Australia beBeeAutomotive Full time $60,000 - $80,000About the Automotive Parts SpecialistAs a seasoned automotive parts expert, you will be an accomplished professional in providing technical support to trade and retail customers.Key Responsibilities:Offer exceptional technical product support and impart comprehensive knowledge to DIY and trade customers.Lead sales initiatives and build credibility with key...
-
Automotive Technical Support Specialist
5 days ago
Melbourne, Victoria, Australia beBeeAutomotive Full time $70,000 - $75,000Job Title: Automotive Technical Support SpecialistKey Responsibilities:Deliver technical support to automotive dealers and customers worldwide.Manage technical assistance requests, develop solutions, and enhance the overall customer experience.Monitor, assess, and report on technical trends in the automotive industry.Create service bulletins and technical...
Automotive Technical Support Expert
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team in Melbourne, Florida. As a valued member of our team, you will play a critical role in delivering exceptional customer experiences while enjoying a unique culture.
This position requires consistent improvement and maintenance of high professional customer satisfaction through troubleshooting and resolving technical repair issues. You will follow documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
Your daily responsibilities include:
- Providing support resources and repair strategies to dealerships
- Assisting dealers with technical assistance requests
- Offering real-time technical assistance to reduce the total number of claims requiring technical escalation and contacts per claim
- Performing detailed claim analysis and adjudication according to contract terms and contact handling processes
- Communicating with dealers and repair facilities in a professional and knowledgeable manner regarding claim adjudication and authorization status
- Properly logging all dealer contacts into the appropriate system for accurate historical records
- Assisting dealers via phone and email
- Walking dealers through escalated technical concerns
- Escalating concerns to additional support when needed
- Maintaining a positive work environment that fosters team performance and open communication
To be successful in this role, you will need:
- A high school diploma or equivalent required
- Associate's degree preferred
- Minimum 2-3 years of customer service experience required
- 2+ years of automotive technical knowledge or equivalent experience required
- Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience
- ASE, manufacturer, or state technician certifications in automotive service and/or repair
- Strong communication, problem-resolution, and decision-making skills
- Ability to analyze repair shop diagnosis information for coverage eligibility
- Excellent interpersonal skills
Please note that you must be able to work onsite in Melbourne, Florida, with an 8-hour shift Monday-Friday between 8:00 am - 8:00 pm EST, 5 days per week.
