
Automotive Technical Support Expert
1 week ago
This role offers a unique opportunity to be part of our customer contact centre team, based at the Mercedes-Benz Head Office in Melbourne. You will play a crucial part in delivering exceptional end-to-end customer experiences by managing escalated inbound calls and providing technical support to high-priority customer concerns.
Utilising CRM systems efficiently, you will identify and provide specialist automotive technical support to internal and external customers. Your attention to detail and organisational skills will be essential in complaint handling and problem-solving.
We are seeking an experienced Call Centre or Customer Service professional who is passionate about delivering outstanding customer experiences. As a strong communicator, you will take ownership of the customer journey and possess a mature and calm demeanour to manage customer concerns effectively.
About the Role:
- Utilise CRM systems efficiently
- Provide specialist automotive technical support
- Complaint Handling, problem solving
Our Organisation:
As a leading talent provider, we partner with top brands and organisations across Australia to deliver tailored talent solutions.
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