Technical Manager

1 week ago


Melbourne, Victoria, Australia beBeeTechnical Full time $140,000 - $155,000
Technical Leadership Opportunity

We are seeking a skilled Technical Manager to join our team.

  • Lead a professional support team, driving skills development and performance management.
  • Manage operational control, shift scheduling, and key performance indicators (KPIs).
  • Ensure timely and professional customer case responses within Service Level Agreements (SLAs).
  • Act as the customer escalation contact, addressing issues effectively.

Key Responsibilities:

  1. Drive continuous improvement in team processes and support service delivery.
  2. Hire, develop, and train support team members to meet business requirements.
  3. Collaborate with the leadership team to drive growth and transformation initiatives.

Requirements:

  • Extensive experience with Linux at a technical level.
  • Leadership experience, preferably with team management.
  • Excellent communication skills (verbal and written).
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.

What We Offer:

  • A competitive compensation package based on geographical location, experience, and performance.
  • An annual personal learning and development budget.
  • Recognition rewards and opportunities for growth and development.

About Us:

Our organization is a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud. We change the world of software by recruiting globally and setting a high standard for people joining the company.

Equal Opportunities Employer:

We foster a workplace free from discrimination, celebrating diversity of experience, perspectives, and background. This creates a better work environment and better products.

Job Type: Full-time

Seniority Level: Mid-Senior level

Industry: Software Development

Job Function: Engineering and Information Technology



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