IT Technical Manager
1 day ago
High-Quality Technical Support and Service Management are critical to the success of our organization. We deliver exceptional support experiences across the business.
Key Responsibilities:- Act as primary escalation point for critical issues
- Lead incident, request, problem, and change management processes
Operational Process & Documentation: Design and maintain operational workflows and team documentation. Regularly review and update knowledge bases.
Requirements:- Graduate diploma in Information Technology or equivalent
- 5+ years' experience in a Senior Management Role
- Proven ability to lead and manage a technical team
We are seeking an experienced professional who can lead a team of skilled technicians to deliver an exceptional support experience across the business.
Technical & Operational Leadership: Maintain expert-level knowledge of systems. Oversee hardware lifecycle management. Lead rollout and integration of new technologies.
Governance & Strategic Oversight: Lead governance activities including compliance. Define and communicate strategic direction.
About You: You will be responsible for building relationships with internal IT and business stakeholders. Collaborate with project managers and global IT teams.
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