Technical Manager

**TECHNICAL MANAGER - PERSONAL INJURY - MELBOURNE, VIC**

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Providing technical and legal knowledge as well as strategic advice to claims staff and customers of Allianz
- Supporting in the growth and development of our claims staff, helping with their technical queries and case management challenges
- Being accountable for all procedures and outcomes that require Technical Manager endorsement and oversight
- Actively contributing to team goals, assisting other team members, and fostering a positive working environment
- Demonstrating leadership within the team and setting a positive example through behaviour modelling
- Identifying and implementing opportunities to improve operational controls and processes

**About you**
- Previous case management experience in Workers' Compensation or a Personal Injury scheme
- Significant experience in managing technical claims/situations and ability to discuss complex matters with internal and external stakeholders
- Comprehensive knowledge of Victorian Workers' Compensation legislation and regulations
- Excellent written and verbal communication skills
- Technical proficiency with systems, software, databases, reporting, and communication tools including ACCtion & Novus
- Ability to provide ad hoc coaching and support to the team

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 59491

**Position Cluster**:

- Non-Executive