Technical Manager

3 days ago

Melbourne, Victoria, Australia Gallagher Full time

Overview Join a supportive and experienced team which embodies our GB culture Grow with GB
Industry leader in providing career development opportunities for its people Flexible, hybrid working arrangements and monthly RDO About the Role As a Technical Manager in our Eligibility team, you will support the eligibility function in a variety of ways including undertaking Post Decision Reviews (PDR's), supporting Eligibility Officers with reallocations,.
In this technical leadership position, you will be responsible for reviewing, drafting and endorsing your own decisions and at times, supporting our Eligibility Entitlement Specialists with 28 Day Decision Endorsements on an as-needs basis.
This is a newly created opportunity where you will be able to put your problem solving, investigative and technical skills to use each and every day – no two claims are the same
You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at GB
How you'll make an impact Your responsibilities will include: Being responsible for the Post Decision Review (PDR) process as part of the overall Eligibility function by reviewing decisions and drafting, reviewing and issuing notices Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts Reviewing and endorsing Date of Injury for new claims received into Eligibility team Providing support to Eligibility Entitlement Specialists during busy periods by assisting with endorsement of final liability decisions relating to work cover claims At times, supporting with issuing of notice pertinent to reallocated claims with decisions due where Eligibility Officers require extra support About you We're looking for a Workers Compensation expert who also has: High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered) Experience in client service role Knowledge of general business and administrative practices Excellent knowledge and application of the Accident Compensation Act High level of analytical skills, attention to detail, and critical thinking Coaching and mentoring skills and experience A motivated disposition, with a passion for delivering quality outcomes for your customers

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