Dedicated Customer Service Professional Wanted

6 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Description

We are seeking a dedicated Customer Service Specialist for a casual position to support our valued customers as needed.

In this role, you will provide exceptional service, resolve issues, and contribute to a collaborative team environment. This position is based in Southport, QLD, and includes a required 2-week in-person training at our Southport office.

  • Deliver exceptional customer experience: Be the friendly, professional voice that our customers love, providing excellent service to all internal and external customers.
  • Handle customer inquiries efficiently: Answer customer calls with clarity, ensuring they get the accurate information needed.
  • Tackle challenging situations smoothly: Use our call escalation process to handle tough situations with ease, turning challenges into positive experiences.

Key Responsibilities:

  • Provide timely and effective resolution to customer complaints and issues.
  • Develop strong relationships with customers through proactive communication and issue prevention.
  • Collaborate with colleagues to ensure seamless handovers and continuous support to customers.

Requirements:

  • Excellent communication skills: Strong verbal and written communication skills to convey information clearly and effectively to customers and colleagues.
  • Customer service expertise: Understanding of customer service principles and practices to deliver exceptional service.
  • Problem-solving and Troubleshooting: Effective problem-solving skills to guide customers through service issues and resolve complaints.

Benefits:

  • Opportunity to work in a dynamic and supportive team environment.
  • Chance to develop new skills and take on additional responsibilities.
  • Recognition and rewards for outstanding performance.

About Us:

Our company values diversity and inclusivity, and we strive to create a workplace where everyone feels welcome and supported. We believe in promoting from within and providing opportunities for career growth and development.

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