Client Engagement Program Manager

2 days ago

Sydney, New South Wales, Australia beBeeClientEngagement Full time $90,000 - $120,000

**Job Role Overview**

We are seeking a highly organised team player to drive our Client Listening program forward. This role offers flexibility and can be based in Sydney, Canberra, Brisbane or Melbourne.

About the Job:

  • Support the Head of Client Innovation & Engagement to manage the client listening programme;
  • Assist with client experience approach and rollout, including acting as a conduit between client market growth teams to leverage ideas and knowledge;
  • Support and drive the activation of client listening across the firm's go-to-market teams;
  • Manage the firm's Client Listening database;
  • Review and analyse data and identify trends and themes from the Client Listening programme, proactively reporting back to the business;
  • Work closely with the CEO and their team to manage and deliver on strategic client listening;
  • Support creation and ongoing maintenance of the client listening and engagement templates;
  • Work with digital team to maintain client engagement SharePoint site;
  • Identify Qualtrics and client listening training requirements, delivery and approach;
  • Scoping and requirements development for innovation tools rollout. This may include support for process analysis, data gathering, stakeholder engagement;
  • Data analysis and systems for innovation tools including CRM and proposal automation;

Key Requirements:**

  • Strong communication and relationship building skills;
  • Ability to draft reports and initial analysis for key stakeholders, with excellent attention to detail;
  • Digitally literate with a knowledge of, or willingness to learn client engagement software including Qualtrics and SharePoint;
  • Ability to take a lead on survey design and management, report generation and analysis;
  • Well-organised and capable of managing and prioritising multiple tasks and deadlines;
  • Work across multiple stakeholder groups across the firm to leverage client engagement opportunities;
  • Understanding of firm and stakeholder priorities around client engagement;
  • Excellent initiative and problem-solving skills;
  • Resilience and a strong work ethic;

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