
Payment Processing Professional
2 weeks ago
We are seeking a detail-oriented Payment Processing Expert to provide exceptional customer support for our clients. This role will involve responding to customer inquiries via telephone, email, SMS, and chat, troubleshooting technical issues, and responding to billing inquiries in accordance with our service standards.
Key Responsibilities:- Respond to customer inquiries, orders, service needs, and complaints, resolving where applicable or directing to other departments
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions
- Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' payment-related concerns
- Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team
- Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment, and software
- Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns
- Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance
- Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor, or Payment Service Provider in a similar position
- Skilled in customer service and technical support
- Outstanding written and verbal communication skills
- Ability to work in a fast-paced environment
- Exceptional listening skills
- Quick problem-solving and decision-making skills
- Computer literate with proficiency in Microsoft productivity tools and Salesforce
- Ability to work independently and objectively with a commitment to delivering results
- Effective interpersonal and training/advising skills
Our ideal candidate will have experience in payment processing and possess excellent communication and problem-solving skills. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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