IT Solutions Specialist

1 day ago

Albury, Australia beBeeTechnical Full time $60,000 - $80,000
Job Role Overview

The ICT Support Analyst will be the face of IT, delivering exceptional customer service and technical support.

This position involves providing efficient and effective IT solutions, ensuring all service requests and incidents are resolved or managed according to agreed service levels.

  • Offering clear technical guidance and timely resolutions to customers.
  • Fostering positive customer relationships through excellent communication and documentation skills.
  • Analyzing and solving problems using critical thinking skills.
  • Explaining technical concepts in simple terms.
  • Collaborating as part of a team in a fast-paced environment.
Key Responsibilities
  • Requiring tertiary qualifications in Information Technology, Information Systems, Computer Science, Engineering, or related fields.
  • Having relevant experience as an IT Service Desk operator or in an IT support environment.
  • Exhibiting excellent analytical and problem-solving skills.
  • Demonstrating a broad technical understanding of hardware, software, applications, networks, and communications technologies.

We are seeking a skilled professional with a strong background in IT to join our team. If you have a passion for delivering top-notch customer service and technical expertise, we encourage you to apply for this exciting opportunity.

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