Customer Engagement Representative

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $60,000 - $92,000
Key Role Responsibilities
  • Re-establish and confirm customer needs, ensuring our solutions align with their expectations.
  • Presentation of tailored solutions to meet individual customer requirements.
  • Collection and analysis of valuable feedback from customers.
  • Development and implementation of targeted retention strategies for various customer segments.

Requirements
  • Excellent communication ability in both written and verbal English.
  • Thorough understanding of customer challenges through effective questioning.
  • Outstanding customer service and negotiation skills.
  • Proven experience resolving issues and proposing solutions.
  • Advantageous: experience using Microsoft Dynamics CRM.

Job Description Summary

This role focuses on re-engaging with our existing customer base, highlighting the value of TeamViewer's solutions to those who are considering cancellation or a lower subscription plan.

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