Highly Skilled Billing Specialist Wanted

2 weeks ago

Charlotte Bay, Australia beBeeBilling Full time $80,000 - $110,000
Billing Specialist Position

We are seeking an experienced Billing Specialist to join our team. As a Billing Specialist, you will be responsible for managing client invoicing and electronic billing processes.

This role demands exceptional attention to detail, strong organizational skills, and effective communication across diverse teams. You will handle intricate adjustments to PDF and electronic bills, while interpreting and responding to report and information requests from attorneys, legal administrative assistants, clients, and other key stakeholders.

  • Handle incoming requests for client invoices, write-offs, discounts, bill template changes, electronic billing requests, report requests, access changes, billing rate information, and other billing-related questions.
  • Manage all billing activities for assigned electronic billing clients, assigned attorneys, and other complex clients and matters as assigned.
  • Configure and maintain electronic billing profiles with assigned e-billing vendors, including coordination of new matters, timekeeper and rate approvals, required task and activity code information, client billing guidelines, and following up on AR and reduced/rejected invoices.
  • Monitor Accounts Receivable (AR) and unbilled time and costs on assigned attorneys/clients/matters to ensure timely billing and payment of client invoices. Proactively communicate with all parties and address any issues or concerns.
  • Consult with attorneys and utilize the firm's billing systems to identify solutions and best practices for meeting client billing requirements.
  • Effectively utilize reports and inquiry tools in the firm's billing systems, Microsoft Excel, and other various reporting and information tools to respond to information requests from clients, attorneys, and legal administrative assistants.
  • Build, maintain, and deliver professional customer service and maintain positive working relationships with internal and external contacts.
  • Maintain the confidentiality of all financial matters exposed during the course of performing job duties.
Required Skills and Qualifications:
  • Strong skills in electronic billing across various client e-billing systems.
  • Extensive knowledge of Aderant Expert legal billing solutions.
  • Extensive knowledge of MS Office suite, including advanced Excel skills.
  • Excellent oral and written communication skills, including the ability to interpret communications from various sources and explain complex technical communications to contacts in various roles.
  • A high level of customer service with the ability to build strong positive team relationships.
  • The ability to maintain confidentiality of all financial matters.
  • A thorough understanding of firm and finance department policies and procedures and the ability to identify issues and enforce compliance with those policies and procedures.
  • Excellent organizational skills for prioritizing workload.
Education & Experience:
  • 2+ years of previous experience in a legal billing environment.

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