Client Growth Specialist

6 days ago

Sydney Melbourne City Of Brisbane, Australia beBeeManagement Full time $124,395 - $148,945
Job Opportunity

At our organization, we're driven to deliver complex payments globally. As a Relationship Manager, you will play a pivotal role in helping us achieve this goal.

We seek an innovative and proactive individual who can execute strategic initiatives to enhance client engagement with Small-to-Medium (SMB) partner institutions.

Key Responsibilities:
  1. Utilize data insights to comprehend client profiles, needs & goals, and ensure our products and services are contributing to clients' success.
  2. Execute scalable strategies designed to increase our effectiveness on campus while providing timely issue resolution.
  3. Effectively communicate with client stakeholders through targeted campaigns and direct engagement.
  4. Have a thorough understanding of our products and services.
  5. In partnership with the Sales team, ensure clients understand the potential for further growth with additional offerings.
  6. Protect and grow existing accounts by implementing a scalable account management strategy.
  7. Utilize data to systematically identify new revenue opportunities through existing products.
  8. Collaborate with Sales to close new product opportunities that unlock an account's potential.
  9. Support the execution of new client onboardings & new product deployments.
  10. Work collaboratively with Client Operations to resolve operational challenges.
  11. Represent our organization in webinars and in-person events as needed.
  12. Be an active contributor to team development, providing 'on the ground' insight.
  13. Support the onboarding of new team members.
Requirements:
  • Bachelor's Degree in Business, Communications, or Marketing.
  • 2+ years of experience managing client/customer relationships, success and/or support.
  • CEFR minimum level of C1 in English & Japanese.
  • Excellent written and verbal communication skills.
  • Emotional intelligence and change management skills.
  • Be an engaging, personable & confident presenter.
  • Strong attention to detail, time management and organisational skills.
  • Excellent interpersonal, analytical and planning skills.
  • Problem solving and project management skills.
  • Be accountable, proactive & persistent. Always.
  • Experience in sales/account management in Higher Education Industry is preferred.
  • Salesforce experience is a plus.
What We Offer:
  • Competitive compensation package.
  • Employee Stock Purchase Plan (ESPP).
  • Immersive Global Induction Program.
  • Dynamic & Global Team.
  • Wellbeing Programs.
  • Competitive time off including Volunteer Days and Digital Disconnect Days.
  • Great Talent & Development Programs.

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