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Front Office Duty Manager

1 month ago

Sydney, New South Wales, Australia Wyndham Destinations Full time

We are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Wyndham Destinations. As a key member of our Reception team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions, administration, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Ensure the efficient day-to-day operation of the Reception desk
  • Provide information to local area attractions and manage guest issues
  • Build, develop, train, and lead a team to promote high levels of customer service

Requirements:

  • Proven experience in a Front Office department at a supervisory level
  • Knowledge of hotel property management systems, Opera preferred
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service

What We Offer:

  • Immediate start + full-time hours
  • Permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand