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Dynamic Banking Solutions Expert
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The role of Customer Banking Specialist Relief is a dynamic position within the Retail Banking Services team.
Key Responsibilities- Conduct in-depth conversations with customers to understand their banking needs, including Home Loans and Business Banking.
- Support customers with enquiries, account maintenance, and credit product applications.
- Complete Financial Health Checks to assess customers' financial needs and identify changes.
- Provide options for customers through education and demonstration of our digital banking solutions.
- Problem solve and provide effective solutions while championing our processes and risk-adverse culture.
We are interested in hearing from individuals with:
- Proven experience delivering exceptional customer service in Financial Services or Retail environments.
- Excellent communication skills and ability to articulate financial terms clearly.
- The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything.
- A genuine interest in building a career that improves the financial wellbeing and lives of customers.
This role offers a challenging and rewarding environment where you can grow your skills and expertise.
