Customer Partnership Specialist

2 days ago

Sydney, New South Wales, Australia Northcott Full time
About Northcott

We are a leading disability services provider in NSW, ACT & QLD, providing services and support for people with disability and their families and carers.

At Northcott, we value our employees and offer opportunities for career growth and development. Our family-friendly workplace provides support for staff to manage their home and work lives effectively.

Job Summary

We are seeking a Customer Partnership Specialist to join our team in Albury, Murrumbidgee Region. The successful candidate will be responsible for building and maintaining strong relationships with customers, identifying opportunities for them to meet their goals, and working closely with the broader customer engagement team.

Key Responsibilities
  • Work from a person-centred framework to build and maintain strong relationships with customers
  • Identify opportunities for customers to meet their goals
  • Work closely with the broader customer engagement team to ensure the handover of customer-specific needs is captured as part of service delivery
  • Engage with the local community and be the face of Northcott, in line with organisational values
  • Conduct customer check-ins and periodical holistic service reviews
  • Information gathering and profile development and quality documentation audits - ensuring customers' goals and needs are captured and customer set-up is correct
  • Identify any resourcing issues and share insights with the coordinator/sales/other managers to support the management of customer expectations
  • Refer all potential new service requirements from customers (new and existing) to and from Sales
  • Process any new requests from account management
  • Plan reviews with coordinators
  • Manage customer funds and ensure value for money from customers' plans
  • Follow up/reconcile any non-funded customer activity
Requirements
  • A passion for and recent experience in account management, customer management or equivalent health or disability services experience
  • Knowledge of the Person-Centred Practice Framework
  • Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
  • Proven organisational skills with demonstrated ability to multi-task and manage time
  • Confidence with tools such as Word and Excel
  • Being a people person – someone who is a clear and confident communicator who loves building relationships and helping people through every medium – verbal and written
  • Great financial management skills
What We Offer
  • A salary package of $85,000 per annum
  • Salary packaging benefit, gym membership and an insurance discount
  • A new recognition and rewards program enables discounts at various retail and entertainment outlets

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