Customer Service and Operations Manager

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $125,000
Job Title

Customer Service and Support Team Lead

About the Role

This is a leadership position responsible for negotiating, creating, and managing service agreements to meet customer needs.

The role requires strong leadership, support, and direction skills to ensure an appropriate customer focus and understanding of the service operating environment.

Key responsibilities include developing, maintaining, and updating service agreements/contracts in accordance with current procedures, ensuring service agreements/contracts are financially sustainable and meet customer needs and expectations, and managing incidents and complaints according to Scope policies and procedures.

Required Skills and Qualifications
  • Experience in managing a team.
  • Experience in a customer service and/or support role within disability, health or community service.
  • Knowledge of Lumary & understanding of the NDIS funding model.
  • Experience in managing complex issues and complaints.
  • Strong computer literacy skills, including computer-based contract management skills.
  • Ability to build and manage relationships and work within a team environment.
  • Critical thinking, problem solving and decision-making skills.
  • Ability to prioritise, work under pressure and meet deadlines.
Benefits

At Scope, we celebrate our people by rewarding them with access to exclusive benefits. This includes cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and more.

View our stance on inclusion, diversity and human rights.

What We Look For

Scope commits to respond to every applicant. We believe that our team members make a valuable contribution to the lives of the people we support.

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