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Front Office Supervisor

2 months ago

Burswood, Western Australia Crown Resorts Full time

About Crown Resorts

Crown Resorts is a leading hospitality company that offers unparalleled luxury experiences for its guests. As a Front Office Supervisor, you will be part of a dynamic team that is dedicated to delivering exceptional service and creating memorable experiences for our guests.

The Role

We are seeking an experienced Front Office Supervisor to join our team at Crown Metropol Perth. As a key member of our Front Desk team, you will be responsible for supervising the daily operation of the Front Desk and overseeing the team in the absence of the Duty Manager. Your primary focus will be on ensuring maximum guest satisfaction, maintaining professional standards of service, and adhering to Crown Hotels policies and procedures.

Key Responsibilities

  • Supervise the daily operation of the Front Desk and oversee the team in the absence of the Duty Manager
  • Ensure maximum guest satisfaction and maintain professional standards of service
  • Adhere to Crown Hotels policies and procedures
  • Manage day-to-day financial requirements, including ordering and reconciliations
  • Lead and motivate team members to achieve exceptional service standards

About You

To be successful in this role, you will need to have:

  • Hotel supervisory experience within a superior hotel
  • Strong knowledge of computer applications, including Microsoft Office suite of products
  • Knowledge of the Opera Property Management System or similar is advantageous
  • Ability to effectively lead and motivate team members
  • Strong customer service experience

What We Offer

Crown Resorts offers a dynamic and supportive work environment, with opportunities for career growth and development. As a Front Office Supervisor, you will be part of a team that is passionate about delivering exceptional service and creating memorable experiences for our guests.