Front Office Supervisor
3 weeks ago
About Crown Resorts
Crown Resorts is a leading hospitality company that offers unique experiences for its guests. We value passion, optimism, and a commitment to excellence in everything we do.
The Role
We are seeking an experienced Front Office Supervisor to join our team at Crown Metropol Perth. As a Front Office Supervisor, you will be responsible for supervising the daily operation of the Front Desk and overseeing the Front Desk in the absence of the Duty Manager.
Key Responsibilities
- Supervise the daily operation of the Front Desk
- Oversee the Front Desk in the absence of the Duty Manager
- Ensure maximum guest satisfaction
- Maintain professional standards of service
- Ensure compliance with Crown Hotels policies, procedures, and brand standards
About You
To be successful in this role, you will need to have:
- Hotel supervisory experience within a superior hotel
- Strong knowledge of computer applications, including Microsoft Office suite of products
- Knowledge of the Opera Property Management System or similar is advantageous
- Ability to effectively lead and motivate team members
- Ability to inspire the team and have a strong focus on continuous performance improvement and development
- Strong customer service experience
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