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School Technical Officer

2 months ago

Toowoomba, Queensland, Australia Queensland Department of Education Full time
About the Role

The Queensland Department of Education is seeking a highly skilled and experienced School Technical Officer to join our team. As a key member of our IT department, you will be responsible for managing and supporting the school's technology devices and systems, providing technical support to staff and students, and ensuring the smooth operation of our network and IT resources.

Key Responsibilities
  • ICT Operations Management: Provide advice and assistance on maximizing the potential of ICT operations within the school, including acquisition, installation, operation, maintenance, repair, and replacement.
  • Technical Support: Support the school community with technical advice, instruction, and assistance with electronic equipment, in accordance with departmental, school, and manufacturer's policy, guidelines, and network standards.
  • Training and Development: Assist in the provision of in-service training to staff on the effective application of ICT tools to successfully achieve and deliver educational services to students.
  • Problem Resolution: Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, while ensuring high-end customer focus and communication.
  • Maintenance and Repair: Provide regular preventative maintenance, routine, and emergency repairs to all ICT facilities and associated electronic equipment.
Requirements
  • A strong background in ICT operations and technical support.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ICT systems and software applications.
  • Ability to provide training and support to staff and students.