Practitioner - Sustaining Tenancies Specialist

3 weeks ago


Toowoomba, Queensland, Australia Anglicare Southern Queensland Full time
About Anglicare Southern Queensland

We are a leading not-for-profit organization dedicated to empowering individuals and families to maintain stable housing and thrive within their communities. Our team is passionate about making a meaningful impact and building brighter futures together.

About the Role

The Practitioner - Sustaining Tenancies is a critical position within our organization, responsible for providing person-centered early intervention/prevention support to individuals and families at risk of homelessness. This role requires a skilled and compassionate professional who can deliver essential services in providing prevention and post-crisis support to clients to maintain their housing for the duration of need.

Key Responsibilities
  • Develop and implement case plans using a Trauma-Informed approach.
  • Assist clients in securing and maintaining housing, promoting independence and community connection.
  • Maintain accurate client records and fulfill data collection requirements.
  • Adhere to quality standards and encourage feedback through surveys.
  • Work within the organization's service framework emphasizing self-determination and social justice.
  • Support the implementation of evidence-based practices and promote efficiency.
  • Foster positive team relationships and actively participate in meetings.
  • Provide peer support and contribute ideas for process improvement.
Required Qualifications and Credentials
  • Degree in Social Work, Human Services, or a related field, and/or equivalent practical experience in the public and community housing sector.
  • Current National Police Check.
  • Current Blue Card (Working with Children).
  • Current Queensland Driver Licence and access to own reliable vehicle.
  • Ability and willingness to travel within and around Toowoomba and Southern Downs service region.
About You
  • Proven experience in case management and assessment, particularly within a Trauma-Informed Framework.
  • Familiarity with early intervention/prevention strategies, including support for families, individuals at risk of homelessness, and vulnerable populations.
  • Knowledge of the public and community housing sector, with an understanding of housing, mental health, substance abuse, and domestic violence issues.
  • Excellent written and verbal communication skills, with the ability to negotiate and influence effectively.
  • Collaborative mindset with the ability to build strong relationships with diverse stakeholders.
  • Solution-oriented approach, capable of working independently while also contributing effectively to a team.
  • Proficiency in Microsoft Office suite; willingness to learn and adapt to new software and systems.
What We Offer
  • Join a respected not-for-profit organization and make a real impact in your role to assist Queenslanders in need.
  • Salary Packaging - get up to $15,900 of your salary tax-free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition, and more.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation, etc.).
  • Enjoy the potential tax savings of a Novated Car Lease.
  • Employee Discounts at some of Australia's leading retailers.
  • 6% Bupa Health Insurance Discount.
  • Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
  • Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
  • Opportunities to purchase additional annual leave.
  • Pastoral Care Support & Employee Assistance Programs.
  • Free annual Flu vaccinations.


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