IT Support Specialist

3 weeks ago

South Toowoomba, Queensland, Australia RDO Equipment Full time
About RDO Equipment

RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in Australia. We pride ourselves on being a trusted business partner, committed to delivering exceptional service and support to our customers.

Job Summary

We are seeking an IT Support Officer to join our team in Toowoomba. As a key member of our IT team, you will be responsible for providing technical support to our end users, resolving hardware and software issues, and ensuring that our systems are running smoothly.

Key Responsibilities
  • Provide technical support to end users, resolving issues related to Windows and web applications, business systems, networking, and other technical areas.
  • Follow standard operating procedures to carry out request fulfillment, including staff administration and new equipment requests.
  • Imaging, deploying, and troubleshooting desktops, laptops, mobile devices, and peripherals, and shipping them to our various locations.
  • Manage assets, including records keeping, tracking assets through their lifecycle, and auditing.
  • Participate in the rotating on-call roster.
Requirements
  • Diploma or higher in a business or information technology field.
  • Previous experience as an IT Service Desk Specialist, minimum of 2 years.
  • Strong customer service skills and excellent verbal and written communication skills.
  • Practical application of a broad range of Microsoft O365 software application functions and technologies.
  • Proven ability to build relationships with customers, fellow work colleagues, and management.
  • Excellent attention to detail, organisational, and time management skills, with the ability to think on your feet.
  • Valid driver's licence.
About Our Benefits

As an RDO Equipment employee, you will have access to a range of benefits, including transparent and structured incentive programs, employee assistance programs, dedicated wellness hubs, and more.

We are committed to supporting our staff to realise their full potential and offer a range of opportunities for professional development and growth.

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