Claims Portfolio Manager

4 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
Job Title: Claims Portfolio Manager

Suncorp Group is seeking a skilled Claims Portfolio Manager to join our team in Newcastle. As a Claims Portfolio Manager, you will be responsible for managing a portfolio of Personal Injury Claims for Small, Medium, and Large employers in NSW.

Key Responsibilities:

  • Accurately review and assess claims on behalf of icare to ensure injured workers receive their correct entitlements.
  • Clear and concise communication with all stakeholders.
  • Manage workflow to ensure all activities are completed within applicable timeframes.
  • Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
  • Provide an excellent level of customer service to the legislative authority, employers, and injured workers through compliance with legislation, timely response times, and efficiency in processing.

Requirements:

  • Strong team player with a proven track record of providing excellent customer service.
  • Exceptional listening and communication skills in a high-volume work environment.
  • Strong analytical or Quality Assurance focus.
  • Ability to demonstrate compassion and empathy for the customer.
  • Proven ability to build rapport with customers and key partners.
  • Ability to interpret complex information and respond by developing appropriate actions.
  • High standard of written and verbal communication skills.

What We Offer:

  • Employee discounts and rewards.
  • Study support.
  • Parental Leave.
  • Wellness initiatives.

Suncorp Group is committed to building futures and protecting what matters. We offer a dynamic and supportive environment where you can make a meaningful impact. If you're looking for a role where you can grow your career and make a difference, join Suncorp Group today.

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