Claims Portfolio Manager

4 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
About the Role

Suncorp Group is seeking a skilled professional to manage a portfolio of claims in the Workers Compensation Claims team. This is a permanent role based in Newcastle, with a hybrid work environment.

Key Responsibilities
  • Manage a portfolio of Personal Injury Claims for Small, Medium and Large employers in NSW
  • Accurately review and assess claims on behalf of icare, ensuring injured workers receive their correct entitlements
  • Communicate effectively with all stakeholders, including legislative authorities, employers, and injured workers
  • Manage workflow to ensure timely completion of activities within applicable timeframes
  • Collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide exceptional customer service through compliance with legislation, timely response times, and efficient processing
Requirements
  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for customers
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond with appropriate actions
  • High standard of written and verbal communication skills
  • Experience managing Workers Compensation or Personal Injury claims is highly regarded
  • Allied Health experience is highly regarded
About Suncorp Group

Suncorp Group is a leading Australian financial services company with a commitment to building futures and protecting what matters. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our employee benefits include discounts and rewards, study support, parental leave, and wellness initiatives.

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