Claims Portfolio Manager

4 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
Job Title: Claims Portfolio Manager

Suncorp Group is seeking a skilled Claims Portfolio Manager to join our team in Newcastle. As a Claims Portfolio Manager, you will be responsible for managing a portfolio of Personal Injury Claims for Small, Medium, and Large employers in NSW.

Key Responsibilities:
  • Manage a portfolio of Personal Injury Claims to ensure accurate and timely processing
  • Review and assess claims on behalf of icare to ensure injured workers receive their correct entitlements
  • Communicate effectively with all stakeholders, including legislative authorities, employers, and injured workers
  • Manage workflow to ensure all activities are completed within applicable timeframes
  • Collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide exceptional customer service to legislative authorities, employers, and injured workers through compliance with legislation, timely response times, and efficiency in processing
Requirements:
  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for customers
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written and verbal communication skills
  • Experience managing Workers Compensation or Personal Injury claims would be highly regarded
  • Allied Health experience would be highly regarded
What We Offer:
  • Employee discounts and rewards
  • Study support
  • Parental Leave
  • Wellness initiatives

Suncorp Group is committed to building futures and protecting what matters. We offer a dynamic and supportive work environment where you can make a meaningful impact. If you're looking for a role where you can grow your career and make a difference, join Suncorp Group today.

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