Senior Retail Operations Manager

14 hours ago

Manningham, Australia Frontline Retail Melbourne Full time

About Us:

Frontline Retail Melbourne is a dynamic and reputable brand in the fashion industry, seeking an experienced leader to oversee three sites at Westfield Doncaster.

Job Summary:

We are looking for a skilled Senior Retail Operations Manager to lead our Doncaster store and two concessions. As a key member of our team, you will drive sales, deliver exceptional customer experiences, and uphold our premium standards.

Key Responsibilities:

  • Operational Excellence: Manage day-to-day operations across the Doncaster store and two concessions, ensuring smooth operations and seamless collaboration between locations.
  • Sales Growth: Drive sales and exceed KPIs across all three sites by implementing strategic business initiatives.
  • Team Leadership: Lead, coach, and inspire a team of Managers, and Sales Associates, fostering a positive and high-performing team culture.
  • Inventory Management: Monitor stock levels, VM standards, and product placement to maximize sales and meet brand guidelines.
  • Data Analysis: Analyze sales data to identify trends and make informed decisions to enhance performance across stores.
  • Customer Experience: Ensure an outstanding customer experience by training team members on product knowledge and customer service skills.
  • Staff Scheduling: Oversee rosters, scheduling, and team development, ensuring coverage and productivity at each location.

About You:

  • You have proven experience in retail management within fashion (womenswear preferred).
  • You possess exceptional leadership skills with the ability to motivate and develop teams.
  • You are results-oriented, with a strong focus on driving sales and meeting KPIs.
  • You have excellent organisational and communication skills, with the ability to multitask and prioritise.
  • You are passionate about the fashion industry and customer service.

What We Offer:

  • A competitive salary of $90,000 - $120,000 per annum.
  • Generous staff discounts and wardrobe allowances.
  • Opportunities for professional growth and career progression within a reputable brand.
  • A collaborative and supportive team environment.

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